This Refund & Cancellation Policy explains how free trials, subscriptions, cancellations, and refunds work for Cadence. By starting a free trial, purchasing a subscription, or using Cadence's paid services, you agree to this policy.
Cadence may offer a free trial for certain paid services. Unless otherwise stated at signup, Cadence offers a 5-day free trial. A valid payment method may be required to start the trial.
You will not be charged during the free trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription and your payment method will be charged according to the subscription plan selected at signup.
Cadence subscriptions are billed in advance on a recurring basis, such as monthly or annually, depending on the plan selected. By purchasing a subscription or continuing after a free trial, you authorize Cadence and its payment processor to charge your payment method for recurring subscription fees and any applicable taxes.
You may cancel your Cadence subscription at any time. Cancellation stops future billing. Unless a refund is issued, you may continue to have access to the paid service until the end of your current billing period.
Failure to use Cadence does not automatically cancel your subscription. You are responsible for canceling your subscription before the next billing date if you do not want to be charged.
After the initial refund window has passed, monthly subscription payments are generally non-refundable. If you cancel a monthly subscription after a billing charge has occurred, your cancellation will stop future billing, but Cadence is not required to provide a partial refund for the remaining portion of the billing period.
If Cadence offers annual subscriptions, annual subscription payments may be eligible for a refund only if the refund request is submitted within the applicable refund window disclosed at signup. After that period, annual subscription payments are generally non-refundable unless required by law or approved by Cadence at its discretion.
If you experience a technical issue, billing issue, or account access problem, please contact Cadence through our website contact form at contact form on our website. Cadence may, at its discretion, issue credits, refunds, account adjustments, or other remedies depending on the circumstances.
Cadence provides market commentary, educational information, audio-based market intelligence, and related software services. Cadence does not guarantee trading profits, investment results, market outcomes, or financial performance.
Refunds will not be issued based on trading losses, investment decisions, market performance, missed trades, or dissatisfaction with market outcomes.
Promotional pricing, founder pricing, discounts, coupon codes, or special offers may be subject to additional terms disclosed at the time of purchase. Unless otherwise stated, promotional payments are subject to this Refund & Cancellation Policy.
Cadence may update this Refund & Cancellation Policy from time to time. When we make changes, we will update the effective date above. The policy in effect at the time of your purchase or renewal will generally apply to that transaction unless otherwise required by law.
If you have questions about this Refund & Cancellation Policy, or if you want to request a cancellation or refund, please contact Cadence through our website contact form:
Website: contact form on our website